Contact Our Promaxima Manufacturing Support Center


In need of service or replacement parts? Warranty or maintenance questions?

We want to hear from you and help maximize the performance of your valuable equipment. Connect with ProMAXima today!

Do You Need Service NOW?

If you purchased your product through Promaxima, you could choose to contact us directly – or you may contact the dealer from which you have purchased it. Contact us anytime to order parts or if your equipment needs service, or if you have questions regarding your equipment.

To Order Parts, Pads, and Cables

Cable Orders

Please supply 2 photos. A wide-angle photo will help us determine the year the machine was made. The second photo needs to include the top of the weight stack to determine if the cable is attached with a bolt or set screw. Please email pictures to and include your shipping address.

Upholstery Orders

Please supply 1 wide-angle photo of the machine to help us determine when the machine was made. Email a photo to with your contact information and shipping address; a quote will be sent back to you for approval.

Other Parts

Please send a minimum of 3 photos, two of the machine close-up where the part is missing/damaged and one wide-angle photo of the entire machine for us to determine what year the machine was made. Please email photos to and include your contact information and shipping address. A quote will be sent back to you for approval.

Warranty Parts Orders

To expedite warranty parts requests, please email your request directly to our service department at Include the make, model, serial number (on cardio equipment), and invoice number along with your contact information - Name, address, company name, and phone number.

Preventive Maintenance Service

All manufactured products and remanufactured products perform better when they have the proper care. For a longer lifespan, please follow recommended preventive maintenance procedures you received when your equipment was delivered. We can provide monthly, quarterly, and yearly maintenance plans on all of your equipment; please call (713) 667-9606 ext. 200 for more information or email

Maintenance Information

Does your equipment need cleaning? What do you use to keep your equipment clean and looking like new? Promaxima answers commonly asked questions to help you with the upkeep of your equipment. Please call for more details

Want to Become a Service Provider?

If you are interested in becoming a Promaxima service provider, we would be more than happy to review your Credentials. Promaxima offers training both for customers and for Independent contractors. We take pride in not only manufacturing the finest fitness equipment, but Promaxima makes sure that the service we give to our customers is presidential.

Warranty Information

To find out if your product is under warranty, Please call our service department for Warranty Information.

Click here for cardio equipment software updates

Payment Options

To pay for service-related products or services, simply download our Credit Card Authorization Form (Below) and fax it to the number on the form or email it back to us and we will process your payment.

Credit Card Authorization Form